This is a fault of many carriers, and not just Tello. You pay for data, but then Tello reduces your streaming capability to 480p. This is standard definition video, and the same quality you would find on a DVD. With phones have 1080p or better display resolutions, you would likely see a difference. Tello claims it is to save your data, but if that was the case, then the customer should be able to decide that. I see this as a skimping issue. They don’t want to pay for 1080p video playback on their network, so they make the excuse that they are protecting their customers. What if the customer has the unlimited data plan, do they get 1080p? I think not.
As noted, Tello is not the only carrier that does this, but it doesn’t make it right. There was a time when carriers only gave 1,000 minutes, but it didn’t make it right. Tello is still at fault of this, even though other carriers does this as well. So, how can Tello resolve this? It is simple, allow for at least 720p, or better yet – 1080p. Let the customer decide whether they wish to downgrade their viewing resolution which most video streaming services will allow you to select a lower qualify video for this reason alone. The feature is already baked in. And yes, I will be OK with 720p resolution.